IT
UK
FR
DE
ESDEA design and style for the US market: listening and passion
DEA’s portfolio features some of the world’s largest automakers, including Tesla. That’s why our professionals are able to meet any requirements, at any type of auto repair shop or body shop.
We’re always attentive to the customer’s experience and satisfaction. That’s why at DEA we meticulously manage every stage of the customer’s journey: from meeting their needs, to ensuring that the everyday use of our furnishings is a pleasant experience.
The combination of this added value with the quality of DEA furnishings results in the perfect set-up for any work environment.
The importance of listening to the customer’s needs and solving their problems
Every day we ask ourselves, “what do our customers need?”, because the customers’ needs inspire us to pursue our mission, engaging in constant research, and keeping ourselves up-to-date on the latest developments. A customer’s primary driver is the need to meet its basic requirements, and this, in turn, is the minimum requirement for a brand’s existence. Therefore, the first step to beginning each project in the best possible manner is to listen carefully to the customer’s needs.
However, the customer is also looking for something else: ease of purchasing and using the product, which not all companies are able to guarantee. But it’s only at the end of the journey that the customer is able to determine whether they made the right choice, and whether their expectations were exceeded.
By acting on these levels (a combination of experiences, emotions and memories), we elevate the experience with our company to the highest power, proposing services capable of exceeding every expectation, complete with unique solutions and benefits that only DEA can offer.
DEA design and style for the US market
Thanks to this careful listening, we’re able to come up with well-structured projects that meet all the customers’ practical needs, while at the same time creating relaxed work environments.
An automotive repair shop’s set-up must ensure a safe and comfortable environment for both employees and visitors alike. A repair shop that’s been meticulously designed right down to even the slightest details has a significant impact on efficiency, quality, and production, as well as on worker and customer satisfaction.
DEA professionals thoroughly evaluate all the operations that will be carried out at the workplace in order to come up with a repair shop layout with an elegant and functional design. All this translates into better work quality and increased productivity.
Tesla chose DEA for its first body shop in Europe
In 2018, the Tesla brand (which ranked among the top 10 best-selling cars in the United States in 2019) began looking for a European partner to build a body shop with a repair shop that would be capable of providing comprehensive support services to its customers, and would reflect the quality standards that had made the brand famous throughout the United States.
Knowing that it would be able to count on high quality products, on the same level as the services offered, Tesla chose DEA Worklab to create its shop furnishings from scratch, complete with custom components designed specifically to adapt to the available spaces.
The result was an absolute success: through the complete restyling of the existing building, the DEA furnishings helped create an entirely innovative environment.
Bring Made in Italy quality to your repair shop.
Contact our professionals
